Case Study: Northbrook Water Damage Restoration Project

Project Type

Finding any area of your home has been ruined by water damage can be quite upsetting, but especially when it is in your bedroom. Our clients in Northbrook IL began to notice that their roof ice dam was creating water damage in their master bedroom, and they realized that it was time to call in the professionals so they started to search for a water damage restoration company in Northbrook IL .

Project Challenges

After getting the phone call, our expert water damage restoration team went to the client’s house and began a plan of action to restore the areas of the home that had been damaged by the melting water from the ice dam.

Ice dams occur when the area inside an attic close to the roof deck is above the freezing point. As the warm air underneath the roof heats the shingles and melts the snow, the water will flow down the roof until it reaches the overhanging area by the gutters and refreezes.

First and foremost, our team conducted moisture tests to discover where the leaking water caused damage. Then, in order to prevent more water damage, our team began putting in place containment measures. They also removed all of the wet items from the master bedroom and transported them to our storage facility. Most of the entire hardwood flooring and baseboards were also damaged from the water. At the end of the project, our team dried the whole space using air movers and dehumidifiers.

Project Results

The client’s house in Northbrook IL was a two-story open-concept design. In this specific instance, we were able to complete the refinishing of both levels of the property. Apart from that, we were able to completely restore their master bedroom, replacing all of the damaged items in the process. Because we stored some of their belongings at our warehouse (furniture and clothing, for example), after the work was completed, we returned the items to their original location.

Overall, we were able to complete this job effectively, and our customer was really pleased with and satisfied with our water damage restoration service.

The Excel Restoration Process

Water damage can happen unexpectedly in Northbrook IL homes, and can result in damage to walls, floors, and personal belongings. That is why Excel Restoration Service Inc. has a specialized team of restoration professionals on call 24/7 in the event of a water damage emergency. We send in professionals to clean and repair your home, ensuring that the job is completed efficiently and to a high standard of quality. You can rely on us to restore your Northbrook IL property to its pre-loss state and provide you with peace of mind. Contact Excel Fire And Water Damage Restoration Services at (224) 212-1311 for further information about our water damage restoration process.

William Krutsch

May 23, 2023

Great communications and prompt service! Cleanup was in a timely fashion. I highly recommend them!

Nancy Rieck

April 27, 2023

Gabriel, Joe, and Reed were an excellent team. They communicated well with each other and with me. They told me what, when, and how it was going to happen at every step of the process. Gabriel, Joe, and Reed are devoted to their work and their customer's well being. They took responsibility when appropriate and gave helpful advice when asked. Very impressive!

Tim Stein

April 21, 2023

Had two different crews out here Alex was in charge of one crew and Gilbert was in charge of the other and they were both respectful courteous and very helpful and professional

Kevin Kozlowski

April 13, 2023

When my basement flooded, the first thing I did was call excel restoration. Gabriel came out within a couple of hours and handled the situation. He was very knowledgeable, informative and thorough. I was very impressed by his work. He kept me notified every step of the way, and was very professional. I will definitely use them if something were to happen again.

Laura Hansen

April 12, 2023

From the moment I spoke to Rich to the time Branden and Gabriel were in my home/condo they made me feel calm, safe, and most of all back in control of a devastating situation. I handed my keys over to Gabriel and didn't look back. Gabriel stayed in contact with me from start to finish so there was never guessing as to what was happening in my home. I'm grateful for this entire team, their professionalism, and care not only for my home but for me as well. I didn't think the work and team could get any better, my home was finished by Alex who not only did an excellent job and was on time but also spent time correcting a previous job that wasn't his responsibility. Upon completion he left my keys on my hook the same way I would! If anyone is hesitating calling Excel, don't!

scott mc

April 11, 2023

A faulty faucet disrupted our Easter but Gabriel & Reid from Excel Restoration came to the rescue. Excellent work and respect for our property. I would definitely recommend them based on what they have done so far. Hopefully this continues to be the case as the work proceeds. So far so great though. I’ll keep you posted. Thank you Excel!!

Cindy Esparza

March 31, 2023

We contacted Excel Fire And Water Damage after having water damage seep into our downstairs and garage from our 2nd floor laundry room. Gabriel and his team of workers were quick to come out to our home that same day to assess the damage. Every single worker that has been working on our home has been very friendly professional, and hard working. We are very appreciative at the constant communication and updates we have been receiving from Gabriel!