Case Study: Winnetka Water Damage Restoration Project

Project Type

Sump pump failures can be expensive for homes in Winnetka, IL. The following is a case study of a Winnetka water damage restoration project for a client who suffered water damage after their sump pump failed.

Upon arrival, our team discovered that the property owner’s sump pump had failed, causing water to overflow into their basement beneath the garage, which had been built up as a basketball court. The water flowed throughout the space, harming not just the drywall but also the carpeting and specialized tile. During our investigation, we discovered that the sump pump was running during heavy rain and wasn’t powerful enough to remove the water quickly and avoid overflow.

Project Challenges

We determined that the house would unfortunately need extensive repairs once the root source of the problem was resolved. The water that had entered the basement had caused severe damage, and we had to remove the carpet to get access to the wet drywall and insulation. The tiles were also meticulously labeled, and each tile had to be separated, disinfected, and dried. Every tile had a specific location in the flooring system, and it required a coordinated effort to return them to their original arrangement. We also provide the plumber with the materials required to install the appropriate sump pump for the size of the room. In addition to this, we installed a dehumidification system to make the drying process simpler and faster.

Project Results

The homeowner was quite pleased with our services. The damaged room has been and will continue to be utilized for its original function.

The Excel Restoration Service Inc. Process

Unexpected incidents may occur in your Winnetka, IL home, and some of these incidents result in water damage to your home and other valuables. That is why, in the case of a water damage emergency, Excel Restoration Service Inc. has a trained team of restoration professionals on call 24/7. We bring in experts to clean and repair your house, guaranteeing that the task is done quickly and to a high degree of quality. You can count on us to restore your Winnetka IL property to its pre-loss condition and provide you peace of mind. For more information on our water damage water restoration process, contact Excel Fire And Water Damage Restoration Services at (224) 212-1311.

William Krutsch

May 23, 2023

Great communications and prompt service! Cleanup was in a timely fashion. I highly recommend them!

Nancy Rieck

April 27, 2023

Gabriel, Joe, and Reed were an excellent team. They communicated well with each other and with me. They told me what, when, and how it was going to happen at every step of the process. Gabriel, Joe, and Reed are devoted to their work and their customer's well being. They took responsibility when appropriate and gave helpful advice when asked. Very impressive!

Tim Stein

April 21, 2023

Had two different crews out here Alex was in charge of one crew and Gilbert was in charge of the other and they were both respectful courteous and very helpful and professional

Kevin Kozlowski

April 13, 2023

When my basement flooded, the first thing I did was call excel restoration. Gabriel came out within a couple of hours and handled the situation. He was very knowledgeable, informative and thorough. I was very impressed by his work. He kept me notified every step of the way, and was very professional. I will definitely use them if something were to happen again.

Laura Hansen

April 12, 2023

From the moment I spoke to Rich to the time Branden and Gabriel were in my home/condo they made me feel calm, safe, and most of all back in control of a devastating situation. I handed my keys over to Gabriel and didn't look back. Gabriel stayed in contact with me from start to finish so there was never guessing as to what was happening in my home. I'm grateful for this entire team, their professionalism, and care not only for my home but for me as well. I didn't think the work and team could get any better, my home was finished by Alex who not only did an excellent job and was on time but also spent time correcting a previous job that wasn't his responsibility. Upon completion he left my keys on my hook the same way I would! If anyone is hesitating calling Excel, don't!

scott mc

April 11, 2023

A faulty faucet disrupted our Easter but Gabriel & Reid from Excel Restoration came to the rescue. Excellent work and respect for our property. I would definitely recommend them based on what they have done so far. Hopefully this continues to be the case as the work proceeds. So far so great though. I’ll keep you posted. Thank you Excel!!

Cindy Esparza

March 31, 2023

We contacted Excel Fire And Water Damage after having water damage seep into our downstairs and garage from our 2nd floor laundry room. Gabriel and his team of workers were quick to come out to our home that same day to assess the damage. Every single worker that has been working on our home has been very friendly professional, and hard working. We are very appreciative at the constant communication and updates we have been receiving from Gabriel!